Vodacom hasn't registered my claim

I've lost a child, she didn't have a birth certificate as I was waiting for home affairs to complete all their process and unfortunately my daughter passed before then. I made a funeral claim with vodacom, submitted all documentation and it's now been 6days, when I call I'm being told the claim hasn't been registered because my daughter didn't have an ID. That I should go to home affairs for them to create an ID number for her. I've been to Home affairs when she passed and they told me they can't create a birth certificate for her nd could only do a hand written death for her of which they did..Where am I now supposed to get the ID? I've debts pay and vodacom isn't helping in anyway.