VODACOM HAS ZERO F*CKS TO GIVE

I have complained about not having network a few days ago, today is my 9th day without network, I have had zero feedback from you, no help whatsoever and yet you have the nerve to close the ticket to my query. What kind of service is it that you actually strive to render? This is pathetic to say the least. Further to me my complaint on not having network for NINE DAYS, I had network for about 8 minutes today and to my surprise I got an sms stating that I used my airtime on out-of-bundle-data, this is so hilarious to me because just a few weeks ago you sent out sms's that our internet will stop when our data has depleted and you even gave us this option of either opting to continue using out-of-bundle rates should our data deplete, I DID NOT opt for this so why would my airtime be used for out-of-bundle data? This is unacceptable, do you have any idea how much dealing with you irritates the hell out of me? it's like you just do not care. I need answers, I am tired of having to beg you to help me, this is your job for christ's sake. who else can I possibly complain to because it seems as if not even the person in charge of your hello peter reports care, the service from vodacom is absolutely tragic.