Vodacom has zero customer service!

I dont know why week after week I have to deal with *********** staff at Vodacom. I again have two queries that the Tobi bot or call centre cannot assist me with. One - on my online profile, my main number keeps showing as linked number and not as my main number. I have been struggling for years to get this sorted out. How difficult is it for Vodacom to rectify something so minor?

Two - I gave the online upgrades another chance by doing an online upgrade yesterday, they assured me that confirmations will phone me this morning so that the new device can be dispatched today, but its already afternoon and no call or SMS received yet, to confirm the order. The Vodacom website falsely advertises next day delivery when you order before ten. I ordered just after 9, but still didnt get the sms or call yet, to confirm the order so that the item may be dispatched.