RM
Ryan M
1 reviews | Active since Feb 2020
07 Feb 2020, 10:54
Vodacom has yet again failed to deliver
Vodacom has yet again failed to deliver and I have now been waiting 10 months for a technician to repair my booster. Every time I phone Vodacom, the agent acts surprised and cannot believe that I am still waiting for support, 10 months down the line. Each time I am promised that this will be escalated with urgency, however, I am still waiting. Very disappointed in Vodacom, and hoping that with this, something will be done.
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Vodacom's replyOfficial
07 Feb 2020, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Ryan M's updateReviewer Update
24 Feb 2020, 11:05Vodacom, stop trying to cover yourselves publicly when behind the scenes you have done nothing to assist execpt send automated responses. You also had the audacity to send an SMS saying the refenece had been dealt with. Come on guys, do better!
RM
Ryan M's update24 Feb 2020, 11:05
Reviewer Update
Vodacom, stop trying to cover yourselves publicly when behind the scenes you have done nothing to assist execpt send automated responses. You also had the audacity to send an SMS saying the refenece had been dealt with. Come on guys, do better!