Vodacom has worst turnaround time to fix internet connectivity

Item: Vodacom
Rating: 1
Author: Henry W

READ BEFORE GETTING FIBRE: Vodacom has the worst turnaround time ever. When a issue arise, at least 7 days before it gets attention. They scheduled an technician after my internet was down for 5 days, I cancelled all my plans to wait for the technician and what a surprise- no one came.

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Vodacom's replyOfficial

15 Mar 2021, 07:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Mar 2021, 07:43

Official