AM
Amanda M

1 reviews | Active since Oct 2013

06 Aug 2021, 14:30

Vodacom has Useless support who can't resolve a mere intermittent network issue, I'm cancelling the service

Vodacom does not even deserve a rating at all, it has proven to be a rather useless service where technicians are incapable of resolving mere connectivity issues. I took up fibre month on month with Vodacom, a decision I regret to date, having been passed from pillar to post with their incorrect billings, to lack of service. I have been experiencing intermittent network for over a month, which has negatively affected my work as I have to run a lot of stuff off our company servers, however have been unable to do so, I cannot even connect to online meetings, having reported this over time, I keep being told there are no issues with my line and they leave it at that, given that this is an intermittent network, the connection will differ, there has been periods where I have been disconnected for more than an hour, which I call they restart the service and I am connected again, then again through the day same story. I am so tired of calling this fibre support, they too have proven to be useless as they have even closed the SR that I logged without my issue being investigated or resolved. I am so sick and tired of this company I literally want nothing to do with them, on that, I am told I cannot cancel and need to wait a calendar 30 days for the cancellation to be effective, what absolute bull. What will I be paying for since the service is not stable, I cannot pay for what you are unable to provide. I am so dissatisfied with your service that I do not see myself using this service going forward. Failure to provide me service has caused me my integrity at work, has made my family life suffer as I have to spend 16hour days trying to connect to get my work done. As a result I advise people out there to never take up the service at any cost, it only brings pain to us people who work from home, and rely so much on the service. I am moving to another service provider, who will be able to provide me with the much needed service

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2021, 13:53
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team