mN
mark N

1 reviews | Active since Jul 2016

18 Jul 2016, 16:56

Vodacom has to be the worst service provider

<p>Vodacom has got to be the worst service provider. You sign a contract, they still charge you for the free minutes and data you are entitled to. Very unprofessional customer care which does not even understand what is going on. they have like 20 departments which don't even know what is going on. You have to speak to a data bundle department, then speak to a minutes department, then billing, then customer care etc. they take like 30 days to respond to a simple complaint. very dissapointed and think its time to switch. Logged like 20 queries with them and they take like a month to respond. </p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 05:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team