1 reviews | Active since May 2018
Vodacom has time for games!!
At this point, I'm en route to a different network because clearly Vodacom has time to play games with me. This is my third complaint for the week. I'm beyond fed up at this point! After refunding my airtime yesterday, I used some of it to buy data and was left with a R130 airtime balance. Again, I made zero phone calls and sent zero sms'. I switched my mobile data off last night as always and I wake up this morning to an airtime balance of R0.76!!! I don't have money to waste on airtime every day and Vodacom is busy testing my patience. Is this how you treat loyal customers???? Please fix your mess!! Today still!!
I would also like to add that the nicest experience with Vodacom so far was yesterday when Safiek Andrews called me to resolve my issue. Very friendly guy, good customer service. Pity he has to work for Vodacom who insists on taking people for a joke!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)