Vodacom Has the worst Upgrade Service

<p>I Did a data contract upgrade onto the 14th of November 2016 from a 10Gb data plan to 20Gb dataplan. Since the first of January 2017 I have been phoning weekly to get the status of the upgrade.Every time I Phone they tell me the same story, their is an open order on your name that wil kick in the next day.How many next days do I have to wait for.It is now the 2nd of March 2017 and the upgraded package have still not kicked in.Made a call to Vodacom again today and guess what they told me the same story all over. This has also been escalated about 7 times and that also did not help to get the upgrade to kick in.</p> <p>I was also told that I can not cancel the contract because the 7 days trial period is over but how can a trail period be over if it has not even started.</p> <p>The Upgrade process should take no more than 48 hours and 3 months later nothing has happened.</p> <p>What must a customer do to get a simple problem like this resolved?</p>