Vodacom has the worst service ever

I am extremely frustrated with the service from Vodacom. One of your consultants phoned me to ask if I wanted to upgrade a contract of mine that is coming to an end this month and I indicated that I wanted to cancel the contract and not renew. Instead of helping me the consultant told me that cancellations can only be done in store and her friendliness suddenly stopped upon hearing I wanted to cancel and not upgrade, she could not wait to hang up the phone. I went to the nearest Vodacom store to me only to be told by the consultant in stores that cancellations can only be done through phoning a number which is ***. This was a waste of my time and petrol to go all the way to a store and not to be helped. Upon dialing the so called number of ***, it is not working so I googled a customer care number and phoned vodacom to cancel. The lady who answered the phone then asked the normal verification details only to tell me she needs to transfer me to the cancellations department. She transferred me to the cancellations department and then I got cut off before being assisted.

I am done trying to sort out this mess. I am no longer interested in phoning any number or speaking to any vodacom person. I simply will send an email and I expect vodacom to cancel the contract and if they do not do so I will be suing them.

You vodacom people make it easy for people to sign up a contract whether its through phone or in store but the minute someone wants to cancel you want to make it impossible for them. This will not work with me. **** off.