Vodacom has the WORST service EVER!!!!

Vodacom has the worse service ever in the entire world. Last year October I realized that a ********** account was open in my name, contacted Vodacom about it and an investigation was done and confirmed it is *****. However the account were still active and debit orders still going through my bank account. When I phone in, I will be getting different stories from the consultants, worst service ever. All I wanted is the account to be closed. I felt the employees at Vodacom are ***********, it's like they didn't know what's going on or look for solution. I got irate and tired of phoning Vodacom without receiving help, I decided to drive to Midrand their headoffice, which still did not help even though I was promised they will be cancelled. To my surprise the account is still showing in my bureau and it's in arrears , affecting my credit report badly because of people who doesn't know how to do their job. I phoned Vodacom again when I saw the bureau report and I was told the same story I received last year that it has been escalated to the admin deport, I need to phone in after 7 years, I asked for reference number no the consultant doesn't have but gives me her name to switch me off, her name is Mumsy and that is if she exists.