Hellopeter
Share Your Experience

1 reviews | Active since May 2016

30 Nov 2017, 09:32

Vodacom has THE WORST SERVICE ever

Vodacom has THE WORST SERVICE ever. Do not buy from them. They are "repairing" my phone for two weeks now. Before that, they "repaired " my phone for 11 days and did nothing with it. It came back with the same problem. They promised me a new phone by yesterday morning which they didn't deliver on. Now the call centre and repair centre is unavailable and not taking calls. How pathetic is this? The job number is ********** 3. Please contact me on email because I want proof of false promises in writing.

0
Replies (4)
Vodacom
Vodacom's reply30 Nov 2017, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update30 Nov 2017, 12:13
Reviewer Update
This response does not inspire much confidence. No one has contacted me yet. I urgently need a phone by tomorrow latest as I will be going away thereafter and cannot travel without a phone. I was promised a brand new LG G5 then told that it was not available. Give me an S8 or even an S7 Edge then. I am even willing to pick up the phone anywhere in Johannesburg but I need it by tomorrow. Just action this request asap.
's update01 Dec 2017, 08:08
Reviewer Update
I am still waiting for someone from Vodacom to tell me what is happening with my phone. It is quite obvious that Vodacom doesn't care about its customers!
's update04 Dec 2017, 09:32
Reviewer Update
I am still waiting for my phone from Vodacom. This is the 3rd week that I am without a phone because of Vodacom. It is obvious that even a HelloPeter complaint doesn't mean anything to this totally inefficient company.