Vodacom has the worst service

On Thursday 2025-10-09 I called Vodacom to cancel my contract as 24 months had lapsed but I got through to a very rude agent who kept nagging me asking me to take another package. I refused and simply asked for the contract to be canceled. I was told that my debit will stop by the end of November and I'll be able to use my data until it finishes. Only to find out that the agent suspended my number because I didn't want to take another package. I cannot do anything yet I had paid for the contract.