Vodacom Has The Worst Service.

I would give it a zero start but because I cannot; a one will do. I purchased a 10GB in the morning via the Vodacom App and it said "Pending" however my bank account was debited immediately. I tried restating the App, sending an email to customer care but I am just sent to the chat bot (Tobi) that cannot assist me with this issue. It is extremely frustrating as the money was taken from my account and yet; No Service what's so ever.