Vodacom has the worst service

So I apply on my Vodacom app for a pocket WiFi router and I hear no response then I take it upon myself to call Vodacom On 31/01/2019 and this is what happened I’ve never been this shocked

First agent I spoke to tells me that the application was declined maybe I might have missed a payment. I call again. Second agent tells me the same thing

I call the 3rd time and I’m told something different which is my credit score is low I take it upon myself to go to the store in west gate mall Roodeport and I was disgusted and humiliated like Vodacom has the rudest ill mannered staff Ok fine. I go on to clear score and transunion to check my credit score and it’s good and I have no credit judgement

I call again today and spoke to a very ill mannered , obnoxious and poor customer service s****s lady who made my blood boil literally. She didn’t wanna allow me to speak. She spoke over me and when I asked to speak to a Manager she terminated the call. I rated the service but I don’t think these agents are bothered.

So I found out that initially when I app**** for a contract phone with Vodacom they captured the incorrect information as to where I work and my job description .. yet money is taken out very month for my contract. I find this very shocking and I’m appalled by the level service I received, not to mention breach of GDPR with the information Vodacom has .. this might be a problem in the near future.

I wanna escalate this further because no one could assist me. Even the lady that called me on 31/01/2019 to find out why I detracted the company sounded so bored. Vodacom needs to retrain their agents. I’m far from impressed I don’t know what to do because they terminate the calls.

I’m disgusted.

I need someone to sort out the information that’s on their system