VODACOM HAS THE WORST SERVICE

For the last two months, I have tried to access the Vodacom website to find out what my bill was. Unfortunately I had forgotten my password and tried repeatedly to request a new password. I also made contact with the Vodacom Call Centre to ask for assistance but was met with ignorance and basically I am now sitting still unable to see what my balance is etc. What annoys me even more is the fact that R1600 came off my account at the end of June. Very steep considering I have barring / soft-locked often activated and yet I suddenly no longer receive the sms's. When I phoned Vodacom to complain, they said unfortunately I had used some of a data bundle that was meant to be deactivated (which I requested in the Pavillion, Durban store) and they couldn't refund me so right now they are probably ripping me off left right and centre yet again. I really regret renewing my contract with Vodacom. They are a bunch of cheapskates who deceive people into buying their contracts. Considering the fact that I have WIFI at home and work and turn my mobile data off except when on the road, I know they are ripping me off. Disgusting service and absolute *******!!