DD
Dambisa D
1 reviews | Active since Jun 2019
02 Oct 2019, 08:46
Vodacom has the worst customer service! I will never recommend it to anyone.
I have been debited for inactive fibre for 3 months! A consultant contacted me once and never contacted me again. I have now been debited once again.
****TY SERVICE
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Oct 2019, 09:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2019, 09:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Oct 2019, 14:40Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Fibre Department and they busy working on it. Kindly allow the Team to resolve your query.
We apologize for the inconvenience and appreciate your patience.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 14:40
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Fibre Department and they busy working on it. Kindly allow the Team to resolve your query.
We apologize for the inconvenience and appreciate your patience.
Regards,
Vodacom Consumer Website Team