Vodacom has the worst customer service I have ever experienced

I only give one star because this won't let you give zero. I don't have the energy to even describe much what has happened here, but it has been two years now and my problem is still not resolved despite endless promises. The last round involved several promises to contact me back that were not fulfilled. The company has no integrity, no care for its longstanding and high-end customers (I have been a Vodacom client on contract for 15 years, and am currently a RED VIP client, which I have been for several years). Maybe all cellphone companies are just as bad, but at least I dont know the other ones like this. Vodacom - you have decent phone service, but your customer service makes me feel like you have zero regard for me.