NM
Nthabiseng M

1 reviews | Active since Apr 2021

06 Apr 2021, 13:04

Vodacom has the worst customer service

I am very frustrated and angry with Vodacom services. They refuse to cancel my DATA contract which ended last year June. Vodacom does not respect people's decision and they keep on billing me for a contract I no longer want. Every Consultaltant has a different story every time I call. Last week I called in to cancel my cellphone CONTRACT and I was told that it is being escalated for cancelation, today when I call in, I'm being told that they see no cancelation.

Hello Peter, please help me, I am sick and tired of this company. This company does not respect people's decision, Vodacom literally forces people to owe them money. I dnt know what to do anymore because I talk to different consultants who tells me different stories. I am so angry, I no longer wish to be a Vodacom customer. MXM

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2021, 14:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team