Vodacom has the worst customer care service ever

Vodacom customer care is the worst ever. Im struggling since 2022 to cancel a dataline that was upgraded without my permission. Agents are only interested in upgrades and no one wants to take responsibility for these issues. My contract for main number expired in February 2024 just to find that im paying a R1000 pm more for not upgrading. When I queried I was send from pillar to post and at the end I migrated to lower package. Im paying via debit order and was told that the contract will be effective from 1 July, just to find that I have no minutes and no data on my phone. Ive called *** 7 times to no avail, was even told that I must choose option 0, which is not an option. Option 3 will take you to whatsapp where you will get a menu that will not address any problem.