Vodacom has the worst client services ever

I will recommend Vodacom to NOBODY. I have tried to cancel a contract with them now for 2 months with no luck. They literally *****ing money from their customers. My contract expired in January 2024 (not the upgrade date the expiry date) they still charge me for a phone which was paid off an extra R800 per month and when querying the person tells me that if I you are out of contract I get charged "normal rates and not discounted rates", so in other words I pay more for my data then the "pay as you go" clients??????? How the hell does that work? That is not all my data disappeared and customer care told me it was my phone (which was checked by the Vodacom store to make sure that nothing was on or wrong with the phone) so how the hell does that work (but how to proof that?) Then when I could not come right with cancelling my contract with the customer care person on the phone, I went to Vodaworld to get my problem solved and guess what.... they "helped me" (it was just to keep my mouth shut as I was very angry) telling me the contact will be cancelled on the 31 of March 2024 and put on "pay as you go" from the 1 April 2024 ( so that I can keep my number) when the 1 April 2024 came nothing was done and to top it all I got billed for all of what every they did. I tried to get hold of the person who helped me at Vodaworld so that I could get the recordings to go ahead with this problem (just to get my contract cancelled so I can just get rid of Vodacom), but wait, he is not available after numerous phone calls. WHAT MUST ONE DO!!!!!!!! I am so fed up with VODACOM's incompetence, empty promises and misuse of its customers and the lies they tell us thinking we are all stupid.

Trying to cancel my contract was just the last straw Vodacom made it so difficult for someone to be a customer all this effort is not worth anything. What has happened to trying to make your customers happy and keep them happy? It is like NOBODY has any pride in their work anymore.......