Vodacom has the worst call centre ever

Vodacom has the worst call centre I have ever encountered, worse than SARS and home affairs. Trying to do a simple upgrade to a new contract (my previous contract expired) has so far proven too difficult for the people at the call centre to manage. I have spent hours on the phone with them over the last 3 weeks and not a single person has been able to get this done. Almost every call I make gets transferred from person to person with me explaining the same thing each time. And at least half the time when I get transferred, I get cut off and have to start all over again. On top of this I encounter people who are unable to understand simple numbers and I have to repeat my cell phone number 4 or 5 times, it goes like this: "what is your number?" - "072..." "082" - "No, 072..." "066" - "No, 072..." "066" - "No, 072..." I am so fed up after wasting so much time that I think I'm going to move to MTN or Cell C