KD
Kelz D
1 reviews | Active since Jan 2014
28 Feb 2019, 10:32
VODACOM HAS THE POOREST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!
I Upgraded my phone on Monday the 25th February 2019 i am still waiting on vodacom to deliver the phone when i called Tuesday they told me that the matter is still pending confirmation. Wednesday the same story. Thursday the same story when i asked the consultant to check he said they haven't even tried to call me as there was no update on this matter seriously considering to cancel this upgrade and this is not the 1ste time. Vodacom's customer service sucks and at this point i'm really disappointed.
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Replies (3)
Vodacom's replyOfficial
28 Feb 2019, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KD
Kelz D's updateReviewer Update
04 Mar 2019, 07:10NO ONE STILL HASEN'T GOTTEN BACK TO ME AND IT'S THE BEGINNING OF A NEW WEEK NOW REALLY NOW AND NO ONE ASKED ME MY DETAILS VIA WHATSAPP. IS THAT YOUR IDEA OF A JOKE WELL IT WASEN'T FUNNY. AM I GOING TO GET THIS UPGRADE OR NOT
KD
Kelz D's update04 Mar 2019, 07:10
Reviewer Update
NO ONE STILL HASEN'T GOTTEN BACK TO ME AND IT'S THE BEGINNING OF A NEW WEEK NOW REALLY NOW AND NO ONE ASKED ME MY DETAILS VIA WHATSAPP. IS THAT YOUR IDEA OF A JOKE WELL IT WASEN'T FUNNY. AM I GOING TO GET THIS UPGRADE OR NOT
Vodacom's replyOfficial
06 Mar 2019, 11:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team
Vodacom's reply06 Mar 2019, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team