Vodacom has the poorest Customer Service and is the worst Cellular Service Provider

Vodacom called me with a sales pitch of receiving a router with 5 Gigs for R199 per month. The Sales consultant provided incorrect information and I accepted the deal. When the router arrived I realised that this was not what I wanted (unopened) and immediately called them to initiate collection with Ram, which then took place a few days later. My account was debited with R193 a day before pay day - ****ed off about it as I had no money. I was advised that once it was received by Vodacom, they would credit my account - still waiting. After almost a month, I called to find out when and they advised it was my responsibility to call to let them know the parcel was collected and to cancel - so unprofessional!!! My account has since been debited AGAIN with R199 for the router I do not have or own and after hours on the phone and being sent to various departments within the call centre, misinformation, nothing has been resolved! Vodacom is supposedly the leading network provider but their service and processes are putrid. I need to the money to make ends mead and they have just informed me that my account will be active and debited until a cancellation has been initiated - which they have failed to do. This means that my account will be debited AGAIN next month as they said it will take 21 working days! How bad is that? They are quick to deduct the money but cant refund. I am disgusted! With the service I have received, I should be given a year off my subscription. So much for paying on time and being a loyal customer.