VODACOM HAS TERRIBLE CUSTOMER SERVICE -WAITING FOR A WEEK FOR A TRACKING NUMBER

Item: Vodacom
Rating: 1
Author: wizardmidas W

POOR SHOW VODACOM ON LINE ORDERS -K **********

STILL NO SIGN OF COURIER - AND NO TRACKING AVAILABLE ON RAM WEBISTE OR VODACOM WEBSITE ??

SINCE THURSDAY LAST WEEK I HAVE RECEIVED THE SAME SMS ''ORDER HAS BEEN SUCCESFULLY PROCESSED,OUR COURIER WILL SEND YOU YOUR WAYBILL TRACK NUMBER VIA SMS ''

EVERY DAY I GET A CALL SAYING IT WILL BE DISPATCHED ?!

PLEEEEEEEEEEEEEEEEEEEEAAASE HELP

GRAEME TODES ID ********** 037088

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Feb 2019, 14:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Feb 2019, 14:17

Official