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Ana P
1 reviews | Active since Oct 2015
18 Sept 2019, 13:05
Vodacom has terrible customer service delivery
App**** for a router with 100Gig from Vodacom. Was informed it would take a week. It's now 2 weeks if not longer and nothing from Vodacom. Think should not even use Vodacom for when Fibre is up and running because already if this is how the service starts I really don't want to imagine what it will be like after. Terrible but really terrible customer service
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Replies (4)
Vodacom's replyOfficial
18 Sept 2019, 13:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ana P's updateReviewer Update
18 Sept 2019, 13:51Oh please this is always the typical answer. Where is my router, over a week
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Ana P's update18 Sept 2019, 13:51
Reviewer Update
Oh please this is always the typical answer. Where is my router, over a week
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Ana P's updateReviewer Update
20 Sept 2019, 08:18So where is my router???? Still waiting now. Shall we just cancel the deal as Vodacom not interested at all it seems
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Ana P's update20 Sept 2019, 08:18
Reviewer Update
So where is my router???? Still waiting now. Shall we just cancel the deal as Vodacom not interested at all it seems
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Ana P's updateReviewer Update
20 Sept 2019, 11:34So it seems as if Vodacom just ignore customers and don't respond on these reviews. I have called Vodacom and seems my router was has not even left the warehouse, something about no stock. Wow why don't you tell customers there is no stock when conning them for business. I am now feedback and the whole deal needs to be cancelled!!!!!!!!!!!!!!!!!!!!!!!!!!!
AP
Ana P's update20 Sept 2019, 11:34
Reviewer Update
So it seems as if Vodacom just ignore customers and don't respond on these reviews. I have called Vodacom and seems my router was has not even left the warehouse, something about no stock. Wow why don't you tell customers there is no stock when conning them for business. I am now feedback and the whole deal needs to be cancelled!!!!!!!!!!!!!!!!!!!!!!!!!!!