VODACOM HAS TERRIBLE AND DISSAPOINTING SERVICE

I have phoned the cancelations help- line now multiple times. Sometimes the waiting time gets more than 15min and then I cannot wait any longer. However, on the 9/01/2019, I cancelled my contract because: 1. I WAS NOT notified of a R182 price increase. 2. I was not going to need my data rooter anymore.

After 40min hold on 9/01/2019 the lady on the other end asked me if I would want to use the same sim card as a prepaid sim card seeing that my contract is cancelled.

On the 31/01/2019 another debit order went off.

I phoned vodacom upgrades and cancellations line again. Spoke to a male this time. He told me that my contract was not cancelled and that he would cancel it for me and send me a proof of cancellation via email. I have not yet received that mail.

Since Feb I’ve been receiving phone calls from vodacom stating that I now owe them a staggering R1107.64. That is after I found out that Vodacom debit orders go off at the end of the month for the past month?

I therefore stopped the debit order because I’m not going to pay for data that is not for my use.

The consultant I spoke to on 11/02/2019 said I have more than 30GB on my account, but when I checked my balance it was not the case.

I’ve been with MTN my whole life and decided to see what Vodacom is like. My experience has been TERRIBLE.