Vodacom has taken 9 days to sort out my refund

My husband accidentally transferred R1016 into vodacoms account on 26/06/2015 and then they deducted money on 29/06/2015 as well. On the 1/7/2015 I sent proof of payment through so I could get a refund. I was pushed from pillar to post. I phoned *** about 12 times between 1/7/2015 and 9/7/2015 only to be told please send proof again. which I did. I phoned again to be told nothing is reflecting on my account they will sort it out and call me back which nobody did. I was put on hold sometimes for 25 minutes at a time and then cut off. I spoke to Cameron in accounts yesterday who said he was drawing the voice tapes for a conversation I had with a staff member who said the money would be refunded between 11-12pm yesterday which it wasn't and apparently that was incorrect info given to me. when I phone *** to speak to Cameron I get told sorry your call cant be transferred can we leave a message for him and he will return your call. Morena was also dealing with my query but has yet too contact me back to advise the progress of my refund.<br> <br> I JUST WANT MY MONEY REFUNDED BACK TODAY PLEASE, IM TIRED OF BEGGING AND FIGHTING!