1 reviews | Active since May 2018
Vodacom has system issues and now it’s my problem. Now I have to sit without a phone!!!
The experience with Vodacom is so bad. There was a debit order issue on the 1st of May. I have not received any communication from Vodacom. On the 21ste of May I could not phone out or use internet. I phoned Vodacom they said the debit order did not go through. I said ok debit ASAP. Vodacom said they can’t I need to go to a Vodacom shop I went to the shop early in the morning on the 22nd paid the full account. They confirmed in 2-3 hours my phone will be working again. I went back to Vodacom the afternoon they confirmed they had technical problems. I phoned Vodacom again today and they confirmed the money reflected now they opening the line but another department needs to do this and they open at 8. At 8 the department phones me informs me the line is cleared I must take out the battery and the phone will work. I have done that 3 times as still my phone is not working. Now Vodacom tells me they have a system technical issue it will take up to 24 to 48 hours to resolve this system issue. VODACOM THIS IS MY BUSINESS PHONE AND I NEED MY PHONE TO WORK ASAP!!!!!! IT IS NOT MY PROBLEM THAT YOU HAVE SYSTEM ISSUES!!!! REALLY BAD SERVICE
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good Day
As discussed.
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Good Day
As discussed.
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
