CV
Chantell V

1 reviews | Active since May 2018

24 May 2018, 13:32

Vodacom has system issues and now it’s my problem. Now I have to sit without a phone!!!

The experience with Vodacom is so bad. There was a debit order issue on the 1st of May. I have not received any communication from Vodacom. On the 21ste of May I could not phone out or use internet. I phoned Vodacom they said the debit order did not go through. I said ok debit ASAP. Vodacom said they can’t I need to go to a Vodacom shop I went to the shop early in the morning on the 22nd paid the full account. They confirmed in 2-3 hours my phone will be working again. I went back to Vodacom the afternoon they confirmed they had technical problems. I phoned Vodacom again today and they confirmed the money reflected now they opening the line but another department needs to do this and they open at 8. At 8 the department phones me informs me the line is cleared I must take out the battery and the phone will work. I have done that 3 times as still my phone is not working. Now Vodacom tells me they have a system technical issue it will take up to 24 to 48 hours to resolve this system issue. VODACOM THIS IS MY BUSINESS PHONE AND I NEED MY PHONE TO WORK ASAP!!!!!! IT IS NOT MY PROBLEM THAT YOU HAVE SYSTEM ISSUES!!!! REALLY BAD SERVICE

0
Replies (3)
Vodacom
Vodacom's reply24 May 2018, 13:50
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

CV
Chantell V's update24 May 2018, 14:18
Reviewer Update
Thank you will await your call
Vodacom
Vodacom's reply25 May 2018, 14:43
Official

Good Day

As discussed.
Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team