SZ
Shama Z
1 reviews | Active since Jan 2020
27 Jan 2020, 07:01
Vodacom has sunk to a new low
Vodacom has sunk to a NEW low when it comes to how they run their business operations. I purchased a 30 GB Black Friday special back in December. This morning I wake up to a double deduction on my account. I was not informed that: 1. The amount would be recurring. 2. The amount was not prepaid and would be added to my monthy invoice. 3. That they would deduct TWICE in January.
I feel cheated, ******** and victimised by the level of non-disclosure I’ve been subjected to. I am not the type to reverse my debit orders but Having been a life long Vodacom client, this is the LAST product I will be purchasing from Vodacom. My family included. I am flabbergasted.
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Replies (1)Vodacom's replyOfficial
27 Jan 2020, 08:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2020, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
