VODACOM has still not resolved my complaint - its been 2 months now

I’ve been struggling for 2 months to cancel insurance that was activated on my account that I didn’t request. The only call I’ve received back was through my complaint on HelloPeter, and the call was to tell me that someone will call me – no one has called me back. I find the service I have been given by your establishment is unacceptable, I am paying my account every month and as your client I have been treated with bad service and excuses all the way. I am extremely frustrated and feel like all Vodacom wants to do is take my money and run. Vodacom keeps asking me to tell them if no-one contacts me. None of the solutions you have given me have worked. I haven’t received 1 response from any of the 3 email addresses given – and when I eventually got through for the 2nd time at the number, I was on the call for 30 minutes and still no solution. There is no proof that I even took out the insurance (this was confirmed verbally by the consultant) the customer care lady would not put me through to her supervisor, as he was "too busy to talk to me" he said I should speak to the person I took the insurance out with. This is not service. I was eventually told the insurance was cancelled, but when I asked to stay online until I receive email confirmation that it was cancelled, I was placed on hold and the call was cut after 30 minutes – and I didn’t receive confirmation it was cancelled, and the INSURACNE is still showing on my account. I was told I have been paying for this since August 2015 which equates to over R4 000.00. If this is not escalated and handled I will be taking this to the consumer protection act and will be lodging a claim to recoup the R4 000 as well as damages in trying to solve this matter. Please don’t phone me and tell me someone will get in touch with me about this matter as all your people are so useless they don’t even call their clients back. It is unacceptable that NO ONE at Vodacom can help me or take responsibility for this, and IF I get feedback, the feedback is that Vodacom will escalate to #vodacominsurance and #finrite. #badservice #vodacomtakesyourmoney #helllopeter #consumerprotection #patheticservice #dontusevodacom #vodacomeinsurance #finrite