DAAK
Dr Abdullah Ali Khan

1 reviews | Active since Mar 2011

21 Jul 2016, 14:26

VODACOM HAS STILL NOT CONTACTED ME - 6 DAYS LATER

<p>I BELIEVE VODACOM DOES NOT CARE ABOUT ITS CUSTOMERS. I AM SENDING THEM EMAILS OFF THE WEB AND COMPLAINING BUT I HAVE STILL NOT RECEIVED A CALL FROM THEM. IT IS SIX DAYS SINCE MY FIRST COMPLAINT. I HAVE WRITTEN TO FNB REQUESTING THAT THEY CANCEL MY DEBIT ORDER FAILING WHICH I WILL CLOSE MY ACCOUNT JUST TO MAKE SURE VODACOM IS NOT PAID THE INCORRECT AMOUNT THEY ARE CLAIMING FROM ME. REST ASSURED I WILL DO EVERYTHING WITHIN MY POWER TO FIGHT THIS INJUSTICE. VODACOM IS AN IRRESPONSIBLE AND UNCARING SERVICE PROVIDER.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team