aK
alex K

1 reviews | Active since Aug 2015

17 Jun 2018, 15:42

VODACOM HAS POOR SERVICE AND PETHETIC

YOU HAVE ABSOLUTELY PATHETIC SERVICE!! YOU MADE A MISTAKE MY ACCOUNT IS PAID I PHONED 3 TIMES. FIRST TIME THEY CONFIRMED THE PAYMENT AND SAID IT WOULD BE UNLOCKED BETWEEN 1 TO 4H, TODAY I PHONED AGAIN ONCE AGAIN THEY SAID IT WOULD BE RESTORED, I PHONED ONCE AGAIN AND THEY SAID THEY CANT HELP I ASKED TO SPEAK TO SOMEONE IN A MANAGING POSITION NEEEDLESS TO SAY THEY DINT WANT ME TO GO THROUGH!! THEY TELL ME THE PAYMENT REFLECTS AND STILL MY SERVICE IS NOT BEING RESTORED!! I CANT WAIT TO CANCEL ALL MY CONTRACTS WITH YOU. VODACOM IS A DISGRACE I HAVE BEEN A CUSTOMER SINCE 2006 AND NOW THIS

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2018, 19:22
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team