VODACOM HAS PATHETIC CUSTOMER SERVICE

Where do I even begin? Do I begin with the pathetic customer service provided by Vodacom, or do I begin with the ISP's inability to provide almost any service? I recently signed a data contract with Vodacom. I was overjoyed with the deal I was given, but it only lasted a month. I was having technical problems with my router (remember, we're in 2022 and Vodacom gave me an Alcatel router), so I took it to a nearby tech zone. The technician there informed me that the router's pins were broken and that it would cost R400 to repair. To my amazement, an Alcatel router that doesn't even support 80% of my devices now needs to be 'fixed' for R400, despite the fact that I don't believe the router costs that much. The next problem was that the sim card had been damaged (I was now at this point accused of damaging my sim card). I then decided to avoid any drama from my time at the tech zone by requesting a sim swop. This was 'done' at the La Lucia branch. Or rather, not done! That group!!! To begin with, no one knows which sim is used for what at that branch. I had to go to the branch at least 4-5 times and got absolutely nothing out of them. They are impolite and have no customer service skills. As a customer, I had to call several times to get an update on the sim swap, which no one even addressed. The lady who helped me was always extremely busy. I wonder doing what when they clearly cannot do their job properly. I'm not sure what they're so busy doing when they clearly can't do their job properly. I then took the issue to the Cornubia branch, as this is where I had signed the contract; thankfully, there is a very helpful staff member who has been able to get me some answers, BUT... here's the thing, I have been without data for a MONTH, I have already paid for these months, and I still have NO ACCESS to the services. I now receive a message stating that the contract I had signed is whitelisted to only allow me to use the USELESS Alcatel router that I was given. This was not told to me upfront. This is a huge joke! I'm not going to pay R400 to repair a router that doesn't even support my devices; in fact, I have a perfectly functional router, all I need is VODACOM TO ACTIVATE MY SIM CARD!!!! You are always so quick to debit my account, yet I am sitting idle with no internet access due to your absurd clauses. PLEASE RESOLVE THIS IMMEDIATELY, or I will gladly contact Mr Vivek Mathur himself:)