aA
adrian A

1 reviews | Active since Dec 2010

08 Sept 2022, 13:28

VODACOM HAS NOW BECOME UNTOUCHABLE

Why does complaints department not respond to emails and why does customercare fob one off to TOBI (a robot)

Internal services, *** and *** also refuses to answer the same questions.I have no option but to spill the beans on Hello Peter, to enable other reviewers, to read what Vodacom is up too.This business of TOBI is nothing but an insult and for the small man in the street Vodacom has developed into a David vs Goliath situation.It has become a case of take it or leave it.We the small in the street is now gatvol for the arrogance being displayed by Vodacom.In Vodacom,s normal static reply dont advise that a consultant will contact me.Tell the reviewers why one must experience this inconvenience.

0
Replies (2)
Vodacom
Vodacom's reply08 Sept 2022, 14:14
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
aA
adrian A's update08 Sept 2022, 14:26
Reviewer Update
Advise the reviewers on Hello Peter the truth.Your automated response to all reviewers is unacceptable.