GB
Gabeeba B
1 reviews | Active since Mar 2021
22 Mar 2021, 16:29
Vodacom has nothing but unprofessional and ********* people
Good day ive had a contract with Vodacom for such a long time... I have a query that is on halt since January they are deducting and amount for a Sim ive neva received neither used and on top on it ***** dispute neither there other company are able to remove this from my account now they sending bills because they delaying my query and its going all higher these people told me they going to reimburse me and create a new debit amount its already March. *** Im so fed up they promise to call me everyday but they don't somwhere someone messed up and im now at the stage to take legal action against Vodacom. *** I have never missed my payments ive taken multiple top up and contracts with Vodacom but this is how they run the businesses purely ********* and *********** people ***
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Mar 2021, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Mar 2021, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GB
Gabeeba B's updateReviewer Update
23 Mar 2021, 11:06Vodacom stil havent called me neither afrizon... As u can see how unpleasant I this is an unprofessional.. Its been two long months and they just adding outstanding money to my account
*** the agent i first spoke to said they will reimburse me nothing happened iv neva skipped a payment since iv been with Vodacom n this is the treatment i get
*** im getting inpatient as they promised to call me last week ther supervisor actually promised to call me still nothing they wer suppose to freeze the account until things was resolved yet they add additional fees how pathetic
*** the agent i first spoke to said they will reimburse me nothing happened iv neva skipped a payment since iv been with Vodacom n this is the treatment i get
*** im getting inpatient as they promised to call me last week ther supervisor actually promised to call me still nothing they wer suppose to freeze the account until things was resolved yet they add additional fees how pathetic
GB
Gabeeba B's update23 Mar 2021, 11:06
Reviewer Update
Vodacom stil havent called me neither afrizon... As u can see how unpleasant I this is an unprofessional.. Its been two long months and they just adding outstanding money to my account
*** the agent i first spoke to said they will reimburse me nothing happened iv neva skipped a payment since iv been with Vodacom n this is the treatment i get
*** im getting inpatient as they promised to call me last week ther supervisor actually promised to call me still nothing they wer suppose to freeze the account until things was resolved yet they add additional fees how pathetic
*** the agent i first spoke to said they will reimburse me nothing happened iv neva skipped a payment since iv been with Vodacom n this is the treatment i get
*** im getting inpatient as they promised to call me last week ther supervisor actually promised to call me still nothing they wer suppose to freeze the account until things was resolved yet they add additional fees how pathetic
GB
Gabeeba B's updateReviewer Update
23 Mar 2021, 11:09Kindly contact me on my *** as i said numerous time I haven't received the sim card n one of the agents said they cac c its activated but not used
***
***
.they have my number but dont care
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***
.they have my number but dont care
GB
Gabeeba B's update23 Mar 2021, 11:09
Reviewer Update
Kindly contact me on my *** as i said numerous time I haven't received the sim card n one of the agents said they cac c its activated but not used
***
***
.they have my number but dont care
***
***
.they have my number but dont care
GB
Gabeeba B's updateReviewer Update
23 Mar 2021, 16:20This is what i am talking about its almost the end of the day and they never called me
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***
GB
Gabeeba B's update23 Mar 2021, 16:20
Reviewer Update
This is what i am talking about its almost the end of the day and they never called me
***
***
GB
Gabeeba B's updateReviewer Update
24 Mar 2021, 16:51Vodacom back office outsource are rwfusing to reimburse my a Sim i did not Recieve since 2019 now they jusr want to cancel it if they do not reimburse me il have no choice to take them the legal way
GB
Gabeeba B's update24 Mar 2021, 16:51
Reviewer Update
Vodacom back office outsource are rwfusing to reimburse my a Sim i did not Recieve since 2019 now they jusr want to cancel it if they do not reimburse me il have no choice to take them the legal way