Vodacom has not resolved issues!

Hi "Vodacom",

I've received no missed calls from you.... Also, wouldn't be able to listen to a voice message either because this is yet another one of the ongoing issues for the passed three years that YOU have FAILED to resolve.

Regarding the specific issue I've complained about IN PREVIOUS REVIEW:

The following email was received after your Hello Peter Vodacom consultant came back to me (after a long 2 to 3 weeks wait, following his promise to me on feedback within a week):

"Dear Kamini

Thank you for your patience.

The Field Service Consultant has discussed this matter at length with the Manager however the feedback provided remains the same.

Kind Regards Raphael Brown"

The above tells me nothing in response to what VODACOM should be doing to resolve this matter. I therefore responded to "Raphael Brown" asking him to elaborate and all I got from him was a COPY and PASTE of the above message!

VODACOM, you have assigned a consultant to get rid of the problem by sending me a feedback like the above, which tells me absolute nothing about how you are going to resolve this VERY SERIOUS offense! I need not begin on how you have taken my business for granted and absolutely exploited this situation and me as a customer! I will however remind you that I STILL sit with a damaged phone due to the negligence of your employee and a don't-care attitude by your franchisee sitting at OR TAMBO international airport branch!

I expect a better response and an ACTUAL resolution of a proble you as VODACOM created for me as your customer.

Regards,

K Govender