Vodacom has not refunded me for the contract they had no authorization for since 2022

Vodacom has Resolved only one of my 2 queries and have not refunded me for the contract that was not authorized. Without my consent of a contract they have been charging me for a contract since Nov 22. No one is writing any emails about the refund and they have again confirmed resolving my query via text without resolving the 2 parts.

Outcome attached below: Good day, I trust you are well. Please note that the investigation case for RCO492245 has been completed and query is deemed valid ( in your favor). Dispute is deemed valid since the customer asked if this is a month to month and the agent stated that she is already on a contract giving the impression that it’s not being extended