Vodacom has not provided me with the service I am paying for!

On Tuesday 17th October 2017 I phoned Vodacom to inform them that I could not connect to the internet nor could I use any internet based applications. The customer care agent who assisted me was very helpful, he then reset my settings and I was able to use the internet about an hour later. He also opened a call with the technicians to investigate why this has been happening and said that I would be contacted by the technicians within two working days. On Thursday morning (19 October 2017) I received an SMS saying that the problem has been resolved and I should restart my phone. After I restarted my I found that the problem had in fact not been resolved. Why are the Vodacom technicians so ***********, and what will it take for Vodacom to pull their finger out and give me a God damn phone call?! I am tired of receiving an SMS, I can't reply to an SMS if the problem has not been fixed

PHONE ME!!!!!!!!!!!!!