Vodacom Has No Time for the Lttle People

A fortnight ago, I posted a review here about VODACOM, and their monolithic approach to retaining customers as they had cut off my roaming service while I was abroad, without notice. I still have funds in the phone!

They did respond within two days to my complaint posted on this platform by emailing me for details.

However, once they established that I was not a subscriber but a prepaying customer they lost interest and nothing was done about resolving my problem. They did not respond to my email, nor bother to attend to my valid complaint.

How short-sighted is that? Because my current employment environment serves me better at present to use a prepaid, service does not mean that on return to SA I shall not be looking to take out a contract with one of the service providers.

Vodacom's inefficiency, and lack of courtesy in responding to my issue has prejudiced me from using their services in future - because if I cant trust them with a small thing, why would I trust them with anything bigger by giving them access to banking account?

That's illogical. Their local branch in my hometown has friendly and helpful staff, but the corporate who deal with online issues is faceless, and therefore contemptuous. How sad.