JL
Johan L
1 reviews | Active since Apr 2012
12 Jan 2025, 16:01
Vodacom has no Technical Support Staff.
I am a new Vodacom customer, and it seems my choice was really a bad one. After activating my SIM the number issued by Vodacom has incoming Call Barring active. I am unable to remove it since the previous owner obviously used a custom password. I have now been to the Vodacom store twice to fix it, and they have given up with my problem. I have tried Vodacom support, but you end up with a stupid robot that does not understand English or technical problems. Whatever you do Vodacom have no human beings working for support to solve any technical problems. It is perhaps better to get a SIM from another cell phone provider which has human beings helping you.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
12 Jan 2025, 17:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jan 2025, 17:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JL
Johan L's updateReviewer Update
27 Jan 2025, 07:51Thank you for the support. The number is indeed working now as expected. This is the response I was hoping for. Thanks Vodacom.
JL
Johan L's update27 Jan 2025, 07:51
Reviewer Update
Thank you for the support. The number is indeed working now as expected. This is the response I was hoping for. Thanks Vodacom.
