WJ
Winstone J
1 reviews | Active since Jan 2013
28 Apr 2020, 18:34
Vodacom has no sympathy for customers reguarding "fair use policy" during COVID-19
During COVID-19 in spite of the fact that everyone works from home, Vodacom is as strict with the "fair use policy", cutting your fiber speed drastically if you exceed some number they have defined. There is no compassion for situation, to understand that homes may use a bit more bandwidth in this time. All other companies, my bank, insurance, etc... all gave back, but Vodacom just takes, the only words the operator can say, upgrade your package....
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Replies (1)Vodacom's replyOfficial
29 Apr 2020, 08:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Apr 2020, 08:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
