LG
Loretta G
1 reviews | Active since Mar 2020
30 Apr 2020, 12:40
Vodacom has no sympathy during lock down period
I have been struggling for over two weeks or more with no network on both my numbers. Zero customer service received from Vodacom . I have called several times and sent emails with no resolution to my queries. Both my numbers have been suspended despite payments being paid during the lock-down period, due to the incompetence and unhelpful staff of the legal department ,supervisors and call center. To date I am still awaiting a call or any form of responses.
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Replies (2)
Vodacom's replyOfficial
30 Apr 2020, 14:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2020, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LG
Loretta G's updateReviewer Update
15 May 2020, 14:57Good day
Trust this mail finds you well.
I am most disappointed in how this whole situation is being handled. After this complaint received a call from a gentleman by the name of Nkululeko Vilakazi who assured me that my query will be resolved and my numbers will be reconnected once I sent pop . He advised that my numbers will be reconnected in 3 to 5 days. To date I have not had my numbers reconnected, but rather have had the pleasure of speaking to *********** staff who still refer my case to a more useless *********** supervisor Morena. Kindly advise on a way forward and a solution as I can no longer wait. I think I have been patient enough and i need a resolution to my query . We cannot be dealing with one query for over a month. Where is the customer service ????
regards
Trust this mail finds you well.
I am most disappointed in how this whole situation is being handled. After this complaint received a call from a gentleman by the name of Nkululeko Vilakazi who assured me that my query will be resolved and my numbers will be reconnected once I sent pop . He advised that my numbers will be reconnected in 3 to 5 days. To date I have not had my numbers reconnected, but rather have had the pleasure of speaking to *********** staff who still refer my case to a more useless *********** supervisor Morena. Kindly advise on a way forward and a solution as I can no longer wait. I think I have been patient enough and i need a resolution to my query . We cannot be dealing with one query for over a month. Where is the customer service ????
regards
LG
Loretta G's update15 May 2020, 14:57
Reviewer Update
Good day
Trust this mail finds you well.
I am most disappointed in how this whole situation is being handled. After this complaint received a call from a gentleman by the name of Nkululeko Vilakazi who assured me that my query will be resolved and my numbers will be reconnected once I sent pop . He advised that my numbers will be reconnected in 3 to 5 days. To date I have not had my numbers reconnected, but rather have had the pleasure of speaking to *********** staff who still refer my case to a more useless *********** supervisor Morena. Kindly advise on a way forward and a solution as I can no longer wait. I think I have been patient enough and i need a resolution to my query . We cannot be dealing with one query for over a month. Where is the customer service ????
regards
Trust this mail finds you well.
I am most disappointed in how this whole situation is being handled. After this complaint received a call from a gentleman by the name of Nkululeko Vilakazi who assured me that my query will be resolved and my numbers will be reconnected once I sent pop . He advised that my numbers will be reconnected in 3 to 5 days. To date I have not had my numbers reconnected, but rather have had the pleasure of speaking to *********** staff who still refer my case to a more useless *********** supervisor Morena. Kindly advise on a way forward and a solution as I can no longer wait. I think I have been patient enough and i need a resolution to my query . We cannot be dealing with one query for over a month. Where is the customer service ????
regards