Vodacom has no support/customer care

I am posting a copy of my on line chat that has had no response, I removed my name from the chat<br> <br> Hi W.A.G. Welcome to Vodacom's Online Chat.<br> ME: (a logged in customer): I have been trying to upgrade for the last 3 months.<br> ME: (a logged in customer): I have phoned, filled in my upgrade details on line and gone into the store.<br> ME: (a logged in customer): They don't have the phone in store and no one is keeping me up to date. Your telephone upgrade - I cant get through to speak to someone, I was on hold for more than 30 min before disconnecting the call.<br> ME: (a logged in customer): If you fill in the upgrade on your site, you can go as far as a sales person will contact you.<br> ME: (a logged in customer): NO ONE HAS CONTACTED ME!!!!<br> ME: (a logged in customer): So I went into your branch in the Strand this morning only to be told that they don't have the upgrade software yet so they cant help me.<br> ME: (a logged in customer): And that after I had been sitting for over an hour for someone to assist me.<br> ME: (a logged in customer): Is there someone there or am I chatting with myself. This would not surprise me as non off your other systems work. Why should this be any different.