CV
Cathy V

1 reviews | Active since Sept 2011

02 Mar 2017, 09:17

Vodacom has no soft s**** training

<p>So I am still waiting for feedback regarding my upgrade status. This review is about Vodacom's general level of service. After numerous attempts at getting Vodacom to contact us, trying to contact Vodacom I have come to the conclusion that the directors of Vodacom must be participating in some form of circle jerk, delighting in the abysmal level of service that the company provides. Terrible service must be arousing to them, as I haven't really found any positive reviews. I also haven't found a call center consultant that is capable of answering any questions we may have and I also haven't found a call center consultant willing to stay on the line the second the conversation sounds like it's going to get heated. Don't know who you paid to equip your staff with soft s****s, but you should get your money back. If you can't get your money back from them, that would be Karma.</p> <p> </p> <p>I am convinced that my communication needs and peace of mind is not at all something that Vodacom cares about and that they, in fact, get excited from the discomfort and worry that we are experiencing. I do believe that they enjoy taking our money and not delivering a service that they have been contracted to deliver. I do believe that this is referred to as a breach of contract. </p> <p>I will attach a picture of how I imagine the Vodacom Call Center and Directorship at this moment. Good for you!</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2017, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team