Vodacom has no shame!

I was encouraged to get insurance from Vodacom when I bought my new phone in 2022. In 2023 my phone was ****** and I could not place in the claim within 30 days because I became severely ill for a month and then was hospitalised for another month. Due to all the illness and stress I lost my job. When I was trying to change Vodacom contract packages to a lower one to suit my budget the Vodacom consultant advised me to rather claim for the ****** phone first. Now Vodacom states that I can’t claim because 30 days have lapsed. The consultant had indicated that all I had to do was add proof from my doctor that I was ill which I have done when I submitted my documents. What is wrong with Vodacom insurance? And how can they treat us so poorly when we are ill! I am disgusted by this poor service!