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vernon R
1 reviews | Active since Nov 2016
26 Jan 2023, 18:46
Vodacom has no service or loyalty
So today I decided to end a 25 year relationship with vodacom as a contract customer of theirs. Last month I took out a new contract with them and it was approved. They made a mistake an never activate the contract on my vodacom number which I supp****. They said they will resolve the issue but they had not I'm done fighting with them. Today I app**** for the same contract with another provide. I even get better benefits for the same price. As I have my vodacom number to he ported to them on contract I felf guilty but how can one be loyal to a company that treats you like dirt. Service is what's counts and vodacom has lost the meaning of service. Even the management I spoke to said this is not my fault and I should get the deal which was approved but they just refuse to accept their mistake in this. Good bye vodacom.
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Replies (6)
Vodacom's replyOfficial
27 Jan 2023, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2023, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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vernon R's updateReviewer Update
27 Jan 2023, 18:39You sent me this exact same message 3 weeks ago and I'm still waiting for that call. This is another reason why I decided to port my number away from vodacom. They never do what they say they will do. Today your competitor called me to say the contra t has been approved. I told them wait till the 1st February to start my new contract. You have till the 30th to convi ce me to saty a vodacom customer. If vodacom keeps doi g this one by one you will start losing customers.
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vernon R's update27 Jan 2023, 18:39
Reviewer Update
You sent me this exact same message 3 weeks ago and I'm still waiting for that call. This is another reason why I decided to port my number away from vodacom. They never do what they say they will do. Today your competitor called me to say the contra t has been approved. I told them wait till the 1st February to start my new contract. You have till the 30th to convi ce me to saty a vodacom customer. If vodacom keeps doi g this one by one you will start losing customers.
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vernon R's updateReviewer Update
27 Jan 2023, 23:04By the Vodacom just to let you know this contract was approved. I then immediately let you know that I supp**** my cell no for the contact but yourl gave me a new no. Yourl then said you will collect the device from me and then re issue the contract on the correct number. But then your come with the store that the deal sheet is no longer on the system but yourl will escalate the matter. The matter was escalated maybe 5 times already but no one does anything. What's worse is that you are still taking a debit order from my account for a contract or device that I dont have. How much more pathetic can Vodacom be?????
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vernon R's update27 Jan 2023, 23:04
Reviewer Update
By the Vodacom just to let you know this contract was approved. I then immediately let you know that I supp**** my cell no for the contact but yourl gave me a new no. Yourl then said you will collect the device from me and then re issue the contract on the correct number. But then your come with the store that the deal sheet is no longer on the system but yourl will escalate the matter. The matter was escalated maybe 5 times already but no one does anything. What's worse is that you are still taking a debit order from my account for a contract or device that I dont have. How much more pathetic can Vodacom be?????
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vernon R's updateReviewer Update
29 Jan 2023, 21:32 So no one has contacted me as yet so goodbye Vodacom. Its time to port my number to to your competitor who by the for the same amount is giving its customers much more date monthly and way more calls. So I've just realized why should i fight to stay on as a customer with Vodacom. My main issue was that i did not want to lose my Vodacom number but with the porting option i can gladly move to another provider now. You better watch out Vodacom. With this bad service you will see a lot more of your customers porting their number to another provider.
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vernon R's update29 Jan 2023, 21:32
Reviewer Update
So no one has contacted me as yet so goodbye Vodacom. Its time to port my number to to your competitor who by the for the same amount is giving its customers much more date monthly and way more calls. So I've just realized why should i fight to stay on as a customer with Vodacom. My main issue was that i did not want to lose my Vodacom number but with the porting option i can gladly move to another provider now. You better watch out Vodacom. With this bad service you will see a lot more of your customers porting their number to another provider.
Vodacom's replyOfficial
30 Jan 2023, 16:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2023, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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vernon R's updateReviewer Update
30 Jan 2023, 22:06VODACOM DONT BOTHER. THIS IS THE 3RD GENERIC MESSAGE YOU SENT TO SAYING A CONSULTANT WITH CONTACT ME. ITS BEEN A MONTH SINCE YOU SENT THE FIRST MESSAGE AND IM STILL WAITING FOR THAT CONSULTANT TO CALL ME. MAYBE THEY RAN OUT OF AIRTIME. ANYWAY I GAVE VODAVCOM TILL TODAY TO FIX THIS MATTER OTHERWISE IM PORTING MY VODACOM NUMBER TO YOUR COMPETITOR. I RECEIVED NO CALL TODAY SO THIS IS MY LAST COMMUNICATION TO VODACOM. AS OF THE 1ST FEBRUARY MY NUMBER WILL NO LONGER BELONG TO VODACOM AND I WONT BE A CUSTOMER ANY LONGER. I GAVE YOU AMPLE TIME TO FIX THIS BUT YOU DID NOT. GOOD BYE.
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vernon R's update30 Jan 2023, 22:06
Reviewer Update
VODACOM DONT BOTHER. THIS IS THE 3RD GENERIC MESSAGE YOU SENT TO SAYING A CONSULTANT WITH CONTACT ME. ITS BEEN A MONTH SINCE YOU SENT THE FIRST MESSAGE AND IM STILL WAITING FOR THAT CONSULTANT TO CALL ME. MAYBE THEY RAN OUT OF AIRTIME. ANYWAY I GAVE VODAVCOM TILL TODAY TO FIX THIS MATTER OTHERWISE IM PORTING MY VODACOM NUMBER TO YOUR COMPETITOR. I RECEIVED NO CALL TODAY SO THIS IS MY LAST COMMUNICATION TO VODACOM. AS OF THE 1ST FEBRUARY MY NUMBER WILL NO LONGER BELONG TO VODACOM AND I WONT BE A CUSTOMER ANY LONGER. I GAVE YOU AMPLE TIME TO FIX THIS BUT YOU DID NOT. GOOD BYE.