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Alain S
1 reviews | Active since Mar 2009
10 Feb 2019, 18:23
Vodacom has "no service" in Cape Town
Vodacom has "no service" in Cape Town and they refuse to answer my messenger messages from a few months ago ..... it is easier to ignore their loyal customers !!! Their status "typically replies in a few hours" has been reported to Facebook as this is misleading and a lie. No reply since 23 December and they ignore my messages.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Feb 2019, 08:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2019, 08:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Alain S's updateReviewer Update
11 Feb 2019, 08:42Copy and paste reply !!!! Nothing more than a "business responded" tick for hellopeter !!!!
As usual, nothing will happen after this !!!
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Alain S's update11 Feb 2019, 08:42
Reviewer Update
Copy and paste reply !!!! Nothing more than a "business responded" tick for hellopeter !!!!
As usual, nothing will happen after this !!!
AS
Alain S's updateReviewer Update
11 Feb 2019, 13:53At least I know from Facebook that I am not the only one complaining about "No Service" in Cape Town. Still no contact from Vodacom !!!!
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Alain S's update11 Feb 2019, 13:53
Reviewer Update
At least I know from Facebook that I am not the only one complaining about "No Service" in Cape Town. Still no contact from Vodacom !!!!
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Alain S's updateReviewer Update
11 Feb 2019, 15:52So I decide to waste my time and phone Vodacom. After 25 minutes on the Syliva (suppose to be a Supervisor) tells me that she will phone me back at 2.30 pm. It is now 3.50 pm and still no contact from Vodacom. Excellent customer service VodaJOKE !!!!
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Alain S's update11 Feb 2019, 15:52
Reviewer Update
So I decide to waste my time and phone Vodacom. After 25 minutes on the Syliva (suppose to be a Supervisor) tells me that she will phone me back at 2.30 pm. It is now 3.50 pm and still no contact from Vodacom. Excellent customer service VodaJOKE !!!!