Vodacom has no service Again as usual

I have been phoning Vodacom subscriber collection services for 3 months in a row to get a debit order reinstated on a account. What a waste of time as the agents in that department are useless and NOT doing their job. Vodacom you are a useless company and your staff need more training. They make empty promises and don't want the clients to get upset because they are stupid agents. Its the most frustrating company to deal with. Your agents do not know what they are doing and are ***********. You thrive on the fact that your calls are recorded but no query is every resolved. The account in question is ***. Your agents promises to re instate the debit order but don't get it done. My contact number is ***. I need this to be sorted out asap as it is really frustrating dealing with *********** staff at Vodacom.