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andrew B
1 reviews | Active since Mar 2009
14 May 2019, 11:13
Vodacom has no service
My wife took a Vodacom fibre contract. They have installed everything but we are unable to get the internet activated. After many phone calls and speaking to many people and logging many calls and having the issues escalated, we still have no internet. They useless just like Telkom. they promise yet don't deliver.
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Vodacom's replyOfficial
14 May 2019, 13:51 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2019, 13:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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andrew B's updateReviewer Update
15 May 2019, 17:54Pathetic service, so yesterday the 14/05/2019 @14:58 I get a call, im told the matter will be escalated but due to the time I will probably be contacted only the next day.
Now I have waited the whole day for this call, I still have no internet and there has been no call.
Amazing service this is just like Telkom. If I wanted the headaches I would have stayed with Telkom.
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andrew B's update15 May 2019, 17:54
Reviewer Update
Pathetic service, so yesterday the 14/05/2019 @14:58 I get a call, im told the matter will be escalated but due to the time I will probably be contacted only the next day.
Now I have waited the whole day for this call, I still have no internet and there has been no call.
Amazing service this is just like Telkom. If I wanted the headaches I would have stayed with Telkom.